ACCESS is Dedicated to Providing Comprehensive Customer Support Services

Our goal is to provide each and every customer with the assistance necessary to guarantee success in the marketplace. At ACCESS we believe that our products are the very best in their class, but we never forget that a superior technical solution is ultimately doomed to failure without the proper support.

Professional Services
At ACCESS we understand that one-size-fits-all solutions will never meet the true needs of our customers. Complex initiatives require insight and understanding, and no single answer will ever be sufficient to successfully and efficiently launch a product or service to market. Our professional services are designed to help our customers based on their own unique needs. We take the time to listen, and we take the time to learn, and only then do we leverage our rich global experience in the wireless and Internet services market to establish the best possible solution.

Our professional services are designed to facilitate the entire process of bringing a new product or service to market. We can help define product requirements and help to establish the business opportunity. We have a highly skilled professional services staff that can provide the right answer and help implement the most appropriate methodology. We have the long-standing relationships that will ensure that the right elements for a comprehensive launch are in place. And we have the leading-edge technologies and engineering experience that give our customers the edge over their competition. The focus of our professional services is quality, efficiency and results, and we have the expertise to make it happen.

Maintenance and Technical Support Services
The cornerstone of any comprehensive support program can be found within the maintenance and technical support services offered. As a global leader in the wireless Internet market, ACCESS has extensive expertise and experience offering maintenance and technical support to carriers with millions of subscribers. ACCESS played an integral role in the development of NTT DoCoMo’s wildly popular i-mode™ service, and we continue to play a significant role in this service today. Our NetFront browser is in use in over 80% of the i-mode handsets currently in the market. DoCoMo and the technology partners that are part of the i-mode service rely on ACCESS to provide seamless maintenance and technical support services for NetFront and our other client-side applications deployed in this service.